FAQs

FREE SHIPPING – Estimated delivery to customer (14) to (21) days.

Working days do not include weekends or holidays.

For our valued international customers, you can easily view the worldwide shipping costs directly at the checkout page. Should you require any further assistance or have any questions, please don’t hesitate to reach out to us. Our dedicated team members are ready and eager to assist you with any inquiries or concerns you may have. Your satisfaction is our top priority, and we are here to ensure a smooth and enjoyable shopping experience for you.

**Changing Delivery Details:**

Should you need to modify your delivery address after your order has been processed, kindly reach out to our Customer Service Team for assistance.

**Accepted Payment Methods:**

We gladly accept the following payment methods for orders placed on centraltoolstore.com:

– MasterCard
– Visa
– Discover
– American Express
– PayPal

**Confirmation of Payment:**

Once payment is received, you will be notified accordingly.

**Refund Process:**

Refunds will be issued using the original payment method upon return of the goods in their original packaging, inclusive of all warranty cards, manuals, and accessories. For purchases made in USD, refunds must be processed via post to the Returns Department, following the standard returns policy. Regrettably, we are unable to process refunds in foreign currencies at our physical stores.

**Warranty Claims:**

All products purchased from Centraltoolstore.com are covered by a comprehensive warranty against manufacturing faults. Should you encounter any issues with your purchase, please refer to our warranty policy for prompt assistance.

**Shipping Information:**

We partner with Provide Cargo as our preferred carrier for reliable and efficient delivery services. Please allow 5-8 business days for delivery within the United States. For international shipments and oversized items, alternative shipping methods may apply. Kindly refer to our shipping policy for more details.

**Damaged or Lost Items:**

In the event of receiving damaged, faulty, or defective products, please notify us within 48 hours of receipt. We will promptly arrange for repair, replacement, or refund as per our return policy.

**Order Cancellation:**

To cancel an order, simply log into your account, navigate to “My Account,” and select “View the orders I may cancel.” Follow the prompts to cancel your order, and a full refund will be issued to your original payment method.

**Making Changes to Your Order:**

For any changes to your order, we recommend canceling the existing order online and placing a new one. Requests for order changes via email may experience delays in processing.

CONTACT US

Phone: +6283142480626

Email: sales@centraltoolstore.com
Email: centraltoolstore@gmail.com